DELIVERY AND RETURNS

Delivery

Wonkee Donkee XL Joinery deliver to all UK MAINLAND postcodes only. 

We are currently unable to offer delivery to any other postcode areas (UK offshore and Overseas).

Delivery to the following postcodes is excluded BT, GY, HS, IM, IV, JE, KA, KW, PA, PH, PO, TR, ZE.

 

The cost for UK MAINLAND deliveries will be quoted during the checkout process and is dependent on the number of doors purchased or the number of boxes the door set comes in. The standard delivery charged by Wonkee Donkee XL Joinery starts at £35 + VAT for 2 doors and increases by £5 + VAT for each door thereafter up to a maximum of £70 + VAT for 9 or more doors.

 

Delivery Charges

1 Door     £ 35.00 + VAT
2 Doors   £ 35.00 + VAT
3 Doors   £ 40.00 + VAT
4 Doors   £ 45.00 + VAT
5 Doors   £ 50.00 + VAT
6 Doors   £ 55.00 + VAT
7 Doors   £ 60.00 + VAT
8 Doors   £ 65.00 + VAT
9 Doors   £ 70.00 + VAT
10 Doors £ 70.00 + VAT etc

 

All delivery costs for La Porte range doors are set according to the number of boxes they are packaged in.

 

Door Sets - La Porte French doors come in three boxes, so the delivery cost is £40.00 + VAT

 

External Folding Glazed doors - 

La Porte Vista 6” and 8” comes in seven boxes, so the delivery cost is £60.00

La Porte Vista Mod 1 comes in eight boxes, so the delivery cost is  £65.00

La Porte Vista Mod 2 comes in nine boxes, so the delivery cost is £70.00

La Porte Vista Mod 3 comes in ten boxes, so the delivery cost is £70.00

 

 

 

Products are sent direct from the manufacturer and, usually, arrive within 5-7 working days for all orders placed before 11AM, depending on stock. Delivery will be working days, Monday to Friday, 8am to 6pm. You will receive an email or phone call from the courier letting you know the expected delivery date for your order. In exceptional circumstances, dates and times may be subject to change. In any case, we will keep you informed.

 

Upon delivery, please take the time to thoroughly check your goods for damage before you accept it.

Start with the packaging. If the packaging is damaged on receipt of delivery take a photograph. DO NOT open the packaging if you suspect that there is any damage to the goods.
If there is no damage apparent, carefully remove the packaging and check your goods. Ensure that all items are damage free and accounted for.

A signature will be required when our couriers deliver your goods. 

Do not sign as unchecked. No claim will be entertained for quantity shortages or damage if signed unchecked. 

Goods will not be delivered unless signed for.

 

Returns

Whilst we always aim to deliver your goods in perfect condition, we realise that occasionally things can go wrong.

We will, therefore, work with you to accept your return.
All items returned should be in the original packaging that it came in, securely wrapped and protected. If the door is supplied with protective corner pieces, these should be included and in place.
If an item is returned to us in a damaged or unsaleable condition, we reserve the right to refuse the item and the item may be returned to you.
We will arrange collection for you. You MUST NOT send the doors to us.
Collection is FREE if the products are returned due to defect or damage.
We reserve the right to charge £45+VAT for collection should we find upon inspection no defect or damage. 

For unwanted goods, you must advise us of returns within 14 calendar days from the date of delivery.
For manufacturing defects, you must contact us within 7 working days.
For damaged goods, you must inform us immediately. Call us on 01938 557733.

In all cases, the sooner you contact us the better. 

Please ensure you have included a completed copy of your Returns Form in the returned package. 

We will refund you within 14 calendar days of recieving your return. Any applicable carriage charges will be deducted from your refund.
We reserve the right to pass on any re-stocking fees as a result of your return

 

Unwanted Goods

To return unwanted goods you must advise us within 14 calander days starting on the day following delivery. We will arrange collection for you. You MUST NOT send the doors to us.
There is a collection charge of £45 for up to two doors with an additional £5 for each additional door returned at the same time.

Doors made to order and other special or custom orders, including Prefinished, La Porte Vista, La Porte French Doors, and Pre-hung Doorsets can not be returned unless defective or damaged.

All unwanted items returned must be unused, undamaged and in a saleable condition, complete with their original packaging and all component parts including any promotional items that may have been received with it. 

You are responsible for ensuring the safe storage of all items until collected by us.

We recommend that you photograph all items before returning them back to us since damaged goods will not be accepted for refund.

You should include a copy of your completed Returns Form .

Please call us on 01938 557733 if you have and queries with the return.

 

 

Faulty or Damaged Items

1. DAMAGED

We request that all damaged items are reported on receipt of delivery.

On delivery, you must check there and then for any damage which must be noted and photographed.
You should refuse delivery if you believe that the goods are damaged, and contact us immediately.

Damage found more than 2 hours after delivery will not be accepted. If any damage is found within 2 hours of delivery, call us immediately on 01938 557733. 

We will not accept any damage to doors that have already been worked on or installed.

 

2. MANUFACTURING DEFECTS

For any manufacturing defect found on installed doors (or doors in the process of being installed), please contact us on 01938 557733.

For all manufacturing faults found on doors not yet installed, and not yet worked on, a Returns Form must be completed.

All return requests must be reported within 7 working days from receipt of delivery.
Photographs showing the fault or defect will be required before we can accept your return request.

 

Click here to complete your Returns Form

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